Refund policy
Returns, refunds & exchanges
Due to the highly intimate nature of our products, we do not offer returns or refunds except in the following circumstances. We also do not offer exchanges for different sizes of products; however, if you require a different size circlip, you can find and purchase circlips of different sizes on our website.
If you find any problems after receiving your order, such as damaged goods, missing or damaged items, please contact us as soon as possible at [email protected] We will assist you in resolving these issues.
If a return is necessary due to a defect or error, we will provide relevant guidelines, which may include information on prepaid shipping costs.
For questions related to product defects or performance issues, please refer to our warranty policy.
Shipping Problems
We are not responsible for packages marked as delivered but subsequently lost or stolen. However, if this happens, please contact us immediately and we will do our best to assist you.
More information can be found in our Shipping Policy:
Lost in Transit
Stock items:
We will ship a replacement of the same items at no cost. Refunds are not offered.
Cancellations
Stock items
Orders may be cancelled at any time prior to shipment. To request a cancellation, contact us at [email protected] as soon as possible.
Cancellation Options
Refund with a 10% cancellation fee
- This fee helps cover costs such as payment processor fees that are not returned to us
- Refunds typically appear within 3–10 business days depending on your financial institution
Sizing Issues
We encourage all buyers to carefully consider sizing before placing an order.
Sizing for chastity products can be challenging, particularly when selecting the correct ring size. It is common for customers to try multiple sizes over time to achieve an optimal fit.
